Refund & Cancellation Policy

The 5% prepayment is fully refundable if the booking is cancelled more than 48 hours before the scheduled pickup time.

If the booking is cancelled 48 hours or less before pickup, the prepayment is non-refundable.

When refundable, the full prepayment amount is refunded — no fee is deducted.

If you paid the full amount online and cancel more than 48 hours before pickup, the full amount (100%) is refunded.

If you cancel 48 hours or less before pickup, the full amount is refunded excluding the non-refundable 5% prepayment.

If you do not collect the vehicle (a no-show), any online payment is refunded after deducting the 5% prepayment.

If MAHD is unable to fulfil a confirmed, paid booking, we will first offer a complimentary vehicle upgrade where available.

If this does not meet your expectations, a full refund of all amounts paid will be issued, together with appropriate compensation.

No refund is provided for early vehicle returns or unused rental days.

Where applicable, the following may be deducted from a refund:

• Traffic fines
• Vehicle damage
• Cleaning charges
• Fuel charges

Service fees for services that have already been provided are non-refundable.

Changing a booking (dates or vehicle) is permitted subject to vehicle availability and any applicable price difference. No separate modification fee is charged.

Cancellation and refund requests can be submitted through the ‘My Reservations’ section of our website or app.

All refunds are issued to the original payment card used for the booking.

Refunds are processed within 2–14 business days and credited to that card.

This policy is governed by the laws of the Sultanate of Oman.